So detailed outline of the issue being experienced seems to always result in tech support answers that completely miss the point…. mayhaps I should just start opening tickets with “Its broke, yo. Fix it.” Maybe then I’ll get a response relevent to the actual issue experienced on the first try… instead of having to go back and forth over several emails to politely tell the support person they are a complete idiot and can’t even be bothered to read the issue they are responding too.

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